Rebecca Hufford  - Hypnotherapy, NLP, Transitional and Transactional Coaching,

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Customer service and rapport

Recently I have been thinking about customer service and how it is so important in professional relationships with clients. I think one of the most important areas of customer service that various professionals forget about is the element of rapport.
I have had two encounters with physicians that left me feeling like I had no support dealing with my concerns and challanges. These two professionals seemed to forget that meaningful human interaction can be one of the best healing modalities available to them!

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Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants.

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